Propterra Terms of Service

Effective date: July 16, 2026 Provider: Divitiae Holding LLC, a California limited liability company, doing business as Propterra (“Propterra,” “we,” “us”).

These Terms of Service (the “Terms”) govern access to and use of the Propterra platform, websites, and related services (the “Service”) by the business customer that creates an account (“Customer,” “you”). By creating an account, clicking to accept, or using the Service, you agree to these Terms on behalf of your business and represent you have authority to bind it.

1. The Service

Propterra is a software platform for property service businesses. It provides, among other things: client intake, property records, AI-assisted property analysis and quote drafting, proposal generation and delivery, subscription management for recurring property-care programs, and payment facilitation through our payments partner. Propterra is a technology provider. Propterra does not perform, supervise, or guarantee any property services, and is not a party to any agreement between you and your clients.

2. Accounts and eligibility

You must provide accurate business information and keep it current.
You are responsible for all activity under your account and for maintaining the confidentiality of login credentials and authentication devices. Multi-user plans: you are responsible for your users.
The Service is for business use by entities and individuals 18 or older.

3. AI-generated content and estimates

The Service uses artificial intelligence to analyze property information and generate quote ranges, line items, and explanatory content. AI outputs are estimates and drafting aids only. They may be incomplete or incorrect. You are solely responsible for reviewing, adjusting, and approving every quote, proposal, price, and communication before it is sent to your client. Propterra does not warrant the accuracy of any AI-generated content and has no liability for business decisions made in reliance on it.

4. Fees and payments

There are three distinct payment relationships in the Service:

Subscription fees (you → Propterra). You pay the subscription fees for your selected plan tier, billed in advance monthly or annually via our payment processor (Stripe). Fees are non-refundable except as required by law or expressly stated. We may change pricing with at least 30 days’ notice, effective at your next renewal.
Client project payments (your client → you). The Service lets your clients pay you for projects through Stripe Connect. These funds flow to your connected Stripe account. Propterra charges a platform fee (a percentage of the transaction, disclosed on your plan page) which is deducted automatically. Propterra is not the merchant of record for your services; you are.
Property-care subscriptions (your client → you). Recurring client plans are likewise processed to your connected Stripe account, subject to the same platform fee.

You must comply with the Stripe Connected Account Agreement and applicable payment network rules. Taxes on your services are your responsibility; taxes on our fees, other than our income taxes, are yours as well.

5. Trials, tiers, and downgrades

Feature availability depends on your plan tier. If you downgrade or your subscription lapses, tier-gated features stop working, but your data remains exportable for at least 60 days. Promotional pricing (including pilot coupons) applies only for the stated promotional period and then converts to standard pricing automatically.

6. Your data and your clients’ data

Ownership. You retain all rights to the data you and your clients submit (“Customer Data”). You grant Propterra a license to host, process, transmit, and display Customer Data solely to provide and improve the Service.
Your responsibilities. You represent that you have the right to submit your clients’ information (including property photos and contact details) and that you will use client data lawfully. You are the business your clients deal with; Propterra processes their information as described in our Privacy Policy.
Aggregate/de-identified data. We may use de-identified, aggregated data for benchmarking, analytics, and service improvement, provided it does not identify you or any individual.

7. Acceptable use

You will not: (a) use the Service unlawfully or to send spam; (b) infringe others’ rights; (c) attempt to access other customers’ data; (d) probe, disrupt, reverse engineer, or overload the Service; (e) resell or white-label the Service without a written agreement; (f) submit content that is malicious, deceptive, or unlawful; (g) use the Service to build a competing product.

8. Intellectual property

Propterra and its licensors own the Service, including software, models, prompts, designs, and trademarks. No rights are granted except as expressly stated. If you give us feedback, we may use it without restriction or obligation.

9. Third-party services

The Service depends on third-party providers (including Stripe, Google Maps, Anthropic, Resend, Backblaze, and infrastructure/monitoring providers). Their availability is not within our control, and their services are governed by their own terms.

10. Term, suspension, termination

Either party may terminate at any time; paid periods run to the end of the current billing cycle. We may suspend or terminate immediately for material breach, unlawful use, non-payment, or risk to the Service or other customers. Upon termination, we will make Customer Data available for export for 60 days, after which we may delete it per our retention schedule.

11. Warranty disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROPTERRA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUTS WILL BE ACCURATE.

No guarantee of business results. The Service is a tool. Propterra makes no representation or warranty regarding the business outcomes of using it — including revenue, quote win rates, client retention, subscription conversions, or growth. Individual results vary depending on your business, operating structure, management, pricing, market, and the services you provide. Any examples, metrics, or case studies in our marketing materials are illustrative, not promises of similar results.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA; AND (B) PROPTERRA’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS CAPPED AT THE FEES YOU PAID TO PROPTERRA IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, EITHER PARTY’S INDEMNIFICATION OBLIGATIONS, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.

13. Indemnification

You will defend and indemnify Propterra against third-party claims arising from (a) your services to your clients, (b) Customer Data you submit, or (c) your breach of these Terms or applicable law.

14. Governing law and disputes

These Terms are governed by the laws of the State of California, excluding conflicts rules. Venue lies in the state and federal courts located in Los Angeles County, California, and the parties consent to their jurisdiction.

15. Changes to these Terms

We may update these Terms. For material changes we will give at least 30 days’ notice (email or in-app). Continued use after the effective date constitutes acceptance.

16. General

Entire agreement (together with the Privacy Policy and, if applicable, your Pilot Agreement, which controls over these Terms during the pilot term); severability; no waiver; assignment permitted by us to an affiliate or in connection with a merger or sale, by you only with consent; notices to legal@propterra.biz and your account email; force majeure; independent contractors.

Contact: legal@propterra.biz · Divitiae Holding LLC d/b/a Propterra